Your Personalised Vitamins Limited (“YPV”) TERMS AND CONDITIONS
This page (together with the documents referred to on it) form the terms and conditions on which we supply any of our Products (“Products”) listed on our website ( (our “Site”) to you or sold via mail or any other retailer. Please read these terms and conditions carefully before ordering any Products from us. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 


“YPV” is the trademark or registered trademark of Your Personalised Vitamins Limited in the UK. Your Personalised Vitamins Limited is registered in England.

Company number: 10029811

Registered address:
Unit 4-6
Monument Way West
Woking, GU21 5EN

We offer our Products through which is a Site operated by Your Personalised Vitamins Limited.


By placing an order through our Site, you confirm that:

You are legally capable of entering into binding contracts; and

You are at least 18 years old.


Your submission of personal information through the store is governed by our Privacy Policy. Our Privacy Policy can be found at


The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We are not responsible if information made available on this site is not accurate, complete or current.
This site may contain certain historical information. Historical information, by its nature, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 


We reserve the right, on a case by case basis, to limit the sales of our Products to any person, geographic region or jurisdiction.

Offer for any product made on our site is void where prohibited. 

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.


After placing an order on our Site, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products from us. All orders are subject to acceptance by us. We will notify you where Products may not be available.


Your order will be fulfilled as soon as reasonably possible, and in any event within 30 days after the day we accept your order unless there are exceptional circumstances or we are out of stocks or experiencing supply delays.

We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

The Products will be at your risk from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any delivery charge.


The price of any Products (including any applicable delivery costs) will be as quoted on our Site and in promotional material from time to time, except in cases of obvious error.

Prices of Products are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order acknowledgement.

By accepting a Your Personalised Vitamins Limited Plan you are agreeing to pay recurring periodic subscriptions for an indefinite time until your account is cancelled by you or us. The price for this subscription is as set out on our website,

Cancelling your subscription is easy, simply call us on 0800 999 0005.

We reserve the right not to renew your subscription at any time without giving any reasons for our decision.

Our refunds policy applies only to the most recent order you have made. Previous or historic orders will only be refunded at our entire discretion.

Any promotion code or offer provided on this Site cannot be used in conjunction with any other promotion (current or historical).

Each promotion code or offer may be used only once per customer.

If it is found that more than one promotion code or offer has been used by the same customer, only one product will be dispatched and the other orders cancelled. In such instances, we will notify you as soon as reasonably possible and refund you for any charges that may have been incurred on purchase.

We reserve the right to withdraw or terminate any of our promotion codes or offers at any time. On withdrawal or termination, the promotion codes or offers may not be used for any orders placed after the date of such withdrawal or termination.

We reserve the right to reject the use of any promotion codes or offers where fraud is suspected.

Our refer a friend scheme is a genuine offer to reward our customers for introducing Your Personalised Vitamins Limited to friends and family. There are a few parameters around our referral scheme:

You may only receive referral credit when your friends and family sign up for one of our Products using your unique referral link. You will not receive credit for any subsequent Products once this unique referral link has been used.

Referral codes can only be used when purchasing fully priced products.

Referral codes cannot be used in conjunction with any other offers.

When sharing your unique referral link with friends and family, you may not mimic or misrepresent Your Personalised Vitamins Limited or otherwise mislead people to believe that they are dealing with Your Personalised Vitamins Limited, one of our agents or affiliates.



If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 14 working days of the delivery of the goods in question.

If you notify a problem to us under this condition, our only obligation will be, at your option to make good any shortage or non-delivery, replace any goods that are damaged or defective or refund the amount paid by you for the goods in question.

We will usually refund any money received from you for the Products using the same method originally used by you to pay for your purchase.

We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Nothing in these terms and conditions limits any rights you might have as a consumer under applicable local law or other statutory rights.

If you do not take delivery of the products or supply inadequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

If you are not home when the Product is delivered, and you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.


These terms and conditions also set forth the legally binding terms for your use of our website (our “Site”). Only private individuals aged 18 years or over are permitted to register for use of our Site. By using our Site you agree to be bound by these terms and conditions of use. If you do not agree with these terms and conditions of use, you should leave our Site immediately.

Your Personalised Vitamins Limited aims to provide up to date and accurate information on its website. However, there can be no guarantee as to the accuracy of the information on the Site.

Our Privacy Policy sets out how we intend to collect and use any personal information on the Site. Personal information as used here and in our Privacy Policy means information relating to you as an individual such as name, address and contact details. By becoming a registered user or using our Site, you are agreeing to the terms of this Policy and consent to the processing of personal information as described; if you do not agree with any of these terms, you should not become a registered user and should cease using our Site immediately. We will assume that you accept our Privacy Policy if you use our Site. We reserve the right to change this policy at any time by amending the content of our Site.

Your data or information generated from the usage of our Site may be transferred, sold or assigned to another third party as the result of a sale, transfer of business, merger, reorganisation, liquidation or change in control of Your Personalised Vitamins Limited.

Your Account and Password

When you set up an account with us, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, screen name, or password of another registered user at any time or to disclose your password to any third party. You agree to notify us immediately by emailing if you suspect any unauthorised use of your account or access to your password. You are solely responsible for any and all use of your account.


Certain content may include materials from third parties. Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.


We may, but have no obligation to, monitor, edit or remove content that we determine, at our sole discretion, are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of our service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party


We warrant to you that any Product purchased from us through our Site is of satisfactory quality. Our liability in connection with any Product purchased through our Site is strictly limited to the purchase price of that Product. This does not include or limit in any way our liability for death or personal injury caused by our negligence, or for fraud, or your statutory rights as a consumer.

We accept no liability for any loss or damage caused by us or our employees or agents where there is no breach of a legal duty of care to you by us or by any of our employees or agents, where such loss or damage is not a reasonably foreseeable result of any such breach or for any increase in loss or damage resulting from breach by you of any terms of this contract.


In the event that any provision of these terms are determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms such determination shall not affect the validity and enforceability of any other remaining provisions. 


Contracts for the purchase of Products through our Sites will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England.


Our Products are not intended to treat, cure or prevent any disease, nor is the information supplied on our website, social media or other promotional material intended to replace the individual advice available from your own doctor. If you have a recurring health problem always tell and seek advice from your GP. If you are taking a prescription medicine, please consult your doctor or pharmacist before taking our Products. If you experience an adverse reaction, stop taking our Products and seek medical advice.


The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. 

These Terms and any policies or operating rules posted by us on this site constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. 


The Contract is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of your rights or obligations arising under these terms, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under it, at any time during the term of this agreement.


All notices given by you to us must be given to Your Personalised Vitamins Limited,Unit 4-6, Wintonlea, Monument Way West, Woking, GU21 5EN or

We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three working days after the date of posting of any letter.

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